Official support channels
Malina Casino offers customer support through two official channels. Live chat is available 24 hours a day, 7 days a week. Email can be used for enquiries that do not require an immediate response.
The support team is multilingual and can help with questions about accounts, payments, bonuses and technical issues. When contacting support, you must provide your account details for identification.
| Channel | Contact | Availability |
|---|---|---|
| [email protected] | 24/7 | |
| Live chat | On Malina Casino website | 24/7 |
Important: Secure communication
Never share your passwords, payment information or other sensitive details via email or chat with people claiming to represent Malina. The official support team will never ask for this information.
Access your account by logging in directly on Malina Casino website, not through links received via email or messages. This protects your account from fraud.
- Always visit malinacasino.no directly
- Verify that live chat is open on the official website
- Be cautious of emails asking for personal information
- Report suspicious communication to [email protected]
When you contact support
For fastest assistance, include relevant information when contacting us. This includes the account name or email address associated with your account, a clear description of your issue, and any related transaction IDs or receipt numbers.
- Describe your issue as detailed as possible
- Provide account name or email address
- Include transaction ID if it concerns payments
- Be patient – response time may vary
Self-exclusion and help
If you wish to exclude yourself from Malina Casino, contact customer support at [email protected]. You are responsible for informing the operator of all accounts you hold and avoiding opening new accounts.
Malina Casino also offers several responsible gambling tools directly in your account, such as deposit and loss limits, betting limits and time limits.
FAQ
How do I log in if I have forgotten my password?
Use the «Forgot password» function on Malina Casino login page. You will receive an email with instructions to reset your password. If you do not receive the email, check your spam folder. If the problem persists, contact live chat for assistance.
What should I do if my account is locked?
A locked account can result from several reasons, such as multiple failed login attempts or security checks. Contact live chat or email [email protected] for assistance. You may need to verify your identity.
How long does it take to get a response from support?
Live chat typically has a fast response time. Email is handled during opening hours. Note that Malina processes withdrawals Monday to Friday between 06:00 and 17:00 GMT, so support may be busy during these periods.
Can I contact Malina with complaints?
Always start with Malina's own customer support at [email protected]. If you are not satisfied with the response, you may have the right to contact an external complaints handler. See the terms for more information.
Which languages does the support team speak?
Malina Casino support team is multilingual. You can confirm exactly which languages are offered by contacting live chat or email support.
