Deposit and withdrawal guidelines
MalinaCasino uses a 'same method rule', which means that withdrawals should generally be made to the same method as was used for deposits. All withdrawals are processed by the finance department Monday to Friday, 06:00–17:00 GMT.
It is important to note that withdrawals require that a turnover of at least x1 has been achieved. Furthermore, a minimum monthly turnover of 20 EUR must be reached before a withdrawal can be approved. There are also restrictions on a maximum of three pending withdrawals at any time.
- Processing time: Up to 3 business days after the request.
- Early withdrawal fee: 10 % (min. 0,5 EUR) if turnover is lower than the deposit amount.
- Fee for card/bank transfer use: 15 % if the withdrawal amount is below the turnover requirement.
- Inactivity fee: 5 EUR per month after 180 days of inactivity.
Withdrawal limits and VIP levels
Withdrawal limits at MalinaCasino are tied to your current VIP level. Your level is determined based on activity in the last 90 days before a withdrawal request.
If you are inactive for one month, your VIP level will be reset to the lowest level.
| VIP level | Daily withdrawal limit | Monthly withdrawal limit |
|---|---|---|
| Level 1 | 500 EUR | 7 000 EUR |
| Level 2 | 500 EUR | 10 000 EUR |
| Level 3 | 800 EUR | 12 000 EUR |
| Level 4 | 1 000 EUR | 15 000 EUR |
| Level 5 | 1 500 EUR | 20 000 EUR |
Account verification (KYC)
MalinaCasino requires account verification to ensure security and comply with regulatory requirements. You must submit the required documentation within 30 days of the request. If documents are not received, withdrawals may be held, the account suspended or in the worst case permanently closed.
In certain cases, enhanced checks may be carried out, including verification calls, facial recognition or documentation of the source of funds.
- Submit a valid ID (passport, driving licence or national ID card).
- Verify your address with, for example, a utility bill or bank statement.
- Provide proof of ownership of the payment method used.
- Wait for review, which usually takes up to 10 days after complete submission.
FAQ
What should I do if my payment method is not listed?
Available methods may vary depending on your location. Always check the deposit page whilst logged in for an up-to-date overview, or contact customer support for specific questions.
Why haven't I received my withdrawal yet?
Remember that MalinaCasino does not process withdrawals at weekends, and it takes up to 3 business days after the request. Also check that you have met all turnover requirements and verification requirements.
What is the consequence of not verifying my account?
If requested documents are not sent within 30 days, the withdrawal will be held, the account may be temporarily suspended, and if there is no response, the account may be permanently closed.
How does my VIP level affect my withdrawals?
Your VIP level determines your daily and monthly withdrawal limits. Higher levels give you significantly higher withdrawal limits.